Support

Last updated: 8 July 2026

We’re a small team and we answer every message ourselves. Whether you’re setting Aldea up for a parent or using it yourself, we’re glad to help.

Contact us

Email hello@ataforge.com. We usually reply within two business days. Please tell us your device (iPhone or Android) and describe what happened.

Common questions

Does the older adult have to pay?

No. Aldea is free for the older adult. Only family members can choose to pay for premium features, through the App Store or Google Play.

Is Aldea a medical or emergency service?

No. Aldea is not a medical device and does not give medical advice — for any health concern it points you to your own doctor. It is not a monitored emergency line. In a real emergency, call your local emergency number directly.

Which languages does it speak?

English, French, German, and Italian. Aldea follows the language of the person using it.

How do I add or remove family members?

Open the app, go to the Family screen, and add a contact. On the free plan you can add up to two; premium raises the limit.

How do I manage a subscription?

Family subscriptions are billed by the app stores. Manage or cancel them from the Apple ID or Google account that made the purchase.

How do I delete my account?

In the app: Settings → Delete account. Full details are on the Delete account page.

Still stuck?

Write to hello@ataforge.com and a real person will get back to you.